Refunds & Cancellations

This page outlines the Refunds and Cancellations policy for payments through this website. For a copy of the Refunds and Cancellations Policy of your Green Motion Rental Agreement, please visit the Green Motion website.

PCN Admin Fees:

(1) PCN administration fees are charged to you as per the terms and conditions of your rental agreement 

(2) The cost of this administration fee is usually £84.00 per offence. However, this can differ depending on the type of charge 

(3) Green Motion Heathrow and Green Motion Gatwick may offer a reduction of the administration fee in exceptional circumstances and this will be communicated to you before you are asked to make the payment. You must pay the full amount that is communicated to you in writing 

(4) PCN administration fees are not usually refundable or cancellable, except in very exceptional circumstances and at the full discretion of Green Motion Gatwick and Green Motion Heathrow

Extensions:

(1) Extensions are payable on confirmation of your extension request and you will be asked to confirm the amount due before the payment is requested

(2) Extension payments are non-refundable once the extension period has begun and no refund will be offered for any unused rental days as per the Terms and Conditions of your rental agreement

(3) You may cancel an extension and a refund will be offered within 24 hours of making the payment provided that (a) you communicate the refund request to us in writing and (b) the extension period has not begun or does not start within 48 hours

Outstanding Payments:

(1) The refund and cancellation policy of any other outstanding payments will be communicated on a case-by-case basis depending on what the payment is for and will be at the discretion of Green Motion Heathrow and Green Motion Gatwick. 

Green Motion Heathrow and Green Motion Gatwick are trading names of Goodwin Lee Investments Limited 

Payments through this website will show on your bank/card statement as XXXX